Air Canada ranks near bottom on customer satisfaction: survey
cp24.com reports: Air Canada ranks below most other major North American airlines on customer satisfaction, with airfares a particular sore point, according to a new survey.
cp24.com reports: Air Canada ranks below most other major North American airlines on customer satisfaction, with airfares a particular sore point, according to a new survey.
Citing adjustments to market conditions, Air Canada has withdrawn plans to expand its Boeing 767 freighter fleet into 2024 and 2025, focusing instead on leveraging its passenger fleet for increased cargo capacity.
Despite a 7% revenue increase, Air Canada faced a first-quarter loss of $81 million, highlighting challenges in the post-pandemic recovery phase.
In a strategic move to increase service areas, PAL Airlines has filed for exemption authority and seeks a foreign air carrier permit from the U.S. DOT.
Facing revenue pressures in cargo operations, Air Canada scales back its freight fleet expansion, halting the conversion of two additional Boeing 767 aircraft.
In the annual J.D. Power North America Airline Satisfaction Study, Delta Air Lines and Southwest Airlines outshine competitors, while Air Canada trails significantly in customer satisfaction rankings.
Citing adjustments to market conditions, Air Canada has withdrawn plans to expand its Boeing 767 freighter fleet into 2024 and 2025, focusing instead on leveraging its passenger fleet for increased cargo capacity.
Despite a 7% revenue increase, Air Canada faced a first-quarter loss of $81 million, highlighting challenges in the post-pandemic recovery phase.
In a strategic move to increase service areas, PAL Airlines has filed for exemption authority and seeks a foreign air carrier permit from the U.S. DOT.
Following public backlash, Air Canada has halted its newly introduced seat selection fee, emphasizing the airline's response to customer feedback.
After a first-quarter earnings hit from strikes, Lufthansa anticipates a robust recovery with bookings up 16% over last year, aiming for over 95% pre-pandemic capacity in Q3.
Following immediate backlash, Air Canada halts a freshly introduced seat selection fee for passengers on its lowest fares.
Following the removal of AFN National Chief Cindy Woodhouse Nepinak’s headdress on a Montreal to Fredericton flight, Air Canada announces a policy review to prevent future incidents.
Air Canada is set to increase its North American flight capacity by 4% in the summer of 2024, enhancing its domestic and continental reach.
In a significant breakthrough, Peel Regional Police have arrested nine individuals over the historic theft of approximately $22.5 million CAD in gold and cash from Toronto Pearson International Airport, marking a notable escalation in airport security breaches.
Air Canada and WestJet are revising their in-flight menu offerings due to a strike involving over 800 food and beverage workers at Toronto Pearson International Airport.
Following a year-long investigation, authorities have detained several individuals in connection with the theft of $24 million in gold and cash from Toronto's Pearson International Airport.
In response to heightened Middle East tensions and the threat of an imminent Iranian attack on Israel, Qantas has adjusted its Perth to London route to include a stopover in Singapore, bypassing Iranian airspace.
Under new contracts, Air Canada and American Airlines will see their Airbus A320 family fleets undergo significant avionics and cockpit enhancements to bolster passenger experience and aircraft performance.
Following a six-month hiatus due to hostilities between Israel and Hamas, Air Canada has reinstated its direct flights linking Canada and Israel, marking a significant resumption in air travel services.
Following its recapitalisation involving Air France-KLM, Scandinavian Airlines (SAS) will move from Star Alliance to SkyTeam, with EuroBonus members set to receive loyalty benefits with most SkyTeam airlines starting September 1.
In a move to enhance PaxEx and reduce environmental impact, Air Canada will trial an innovative electric deicing system designed to cut down travel delays during the winter season of 2024.
A standout feature on Air Canada's 787 economy class for the Newark to Vancouver transcontinental transborder route is its superior in-flight entertainment (IFE) and business class meal offerings.
Following a brief three-week halt due to regulatory challenges, Singapore Airlines will recommence its services to three major cities in China, enhancing connectivity and route options.
Concerns surface over Air Canada's new jet maintenance agreement in Hong Kong, raising questions amidst ongoing China discord.
Despite numerous attempts by start-ups, achieving a significant market share remains a daunting challenge for new low-cost airlines in Canada.
Showcasing a landmark year, Air Canada's 2023 Annual Report details record revenue alongside strategic and operational achievements, underpinning its robust industry standing.
Securing its financial future, Air Canada has successfully completed the acquisition of U.S.$2.15 billion in senior secured credit facilities.
The debate over accessibility in air travel intensifies as Air Canada's CEO confronts advocates over differing visions for inclusivity in aviation.
In an ambitious move, Air Canada unveils over 100 new seasonal recipes, reshaping its onboard dining across all passenger classes. This menu revamp focuses on globally-inspired flavors, promising a substantial elevation in customer experience.
In a stark contrast to their American counterparts, Air Canada pilots currently earn roughly half the salary, sparking considerations for a strike as 70% express willingness to walk away for better pay.
During its departure from Vancouver, an Air Canada Boeing 777 experienced a lightning strike yet proceeded without incident, landing safely at London's Heathrow.
In an unforeseen development, Lynx Air is set to cease its low-cost flight services in Montreal and Quebec, marking a significant exit from the Canadian aviation market.
A harrowing experience for Air Canada passengers on the Fort Lauderdale-Toronto route involved ten delays and a cancellation, extending travel time by nearly 27 hours.
Implementing a multimodal approach, Air Canada integrates luxury motorcoach services to connect Hamilton and Kitchener with its Toronto hub, enhancing regional customer access.
Air Canada's strategies for growth are currently being hampered by supply chain limitations, affecting the timely acquisition of new aircraft and potentially hindering future consolidations and partnerships.